1.BACKGROUND
1.1 La Vigna is committed to protecting your privacy and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Policy applies to all the personal information that we collect as part of our Australian business and operations.
1.2 Any information that you provide through our site will; not be used for any purpose other than to process orders and for statistical analysis.
1.3 All personal information provided is encrypted by a high strength 1024-bit encryption key and as such if secured for your protection. We will not provide information to any other organisations or third parties unless required to do so by law.
1.4 La Vigna will review this Privacy Policy from time to time and reserves the right to update or modify at any time without prior notification.
1.5 By using our site, you agree to the Privacy Policy adopted by La Vigna.
2.PERSONAL INFORMATION WE COLLECT
2.1 We may collect your personal information where you agree and when we reasonably need it to carry out our functions and activities, manage our business, or comply with the law.
2.2 We generally only collect personal information when you engage with us. We may do this when you sign up as a member and use your account, browse or buy products online, visit our shops, call us or interact with us directly or indirectly online.
2.3 Individuals have the option of not identifying themselves, where it is lawful and practical. However, there are some cases where if you refuse to give us your personal information then we may not be able to assist you or provide the services you want, for example, we are required by law to check proof of age when individuals who look under the age of 25 wish to purchase alcohol or when delivering products to you.
3.REASONS FOR COLLECTING, USING AND DISCLOSING PERSONAL INFORMATION
3.1 We collect, use and disclose your personal information to carry out our functions and activities, manage our business and comply with the law.
3.2 We collect, use and disclose personal information for the following purposes:
(1) To identify your preferences, recommend features, products, and services that may interest you, and personalise your experience with us.
(2) To send you offers and other messages you may be interested in.
(3) To keep our customers, visitors and staff safe, in store and online, manage security incidents, prevent fraud, and enable investigations.
(4) To analyse performance and improve our systems and security.
(5) When fulfilling gift orders, to let the recipient know who the purchaser s and to send them any gifting content you have created.
(6) To manage our staff including advertising staff or volunteer roles, engaging staff, and managing those relationships.
(7) To manage our relationships with partners and third-party providers.
(8) To process payments.
(9) To comply with legal requirements and obligations, including those which may relate to our licenses, such as reporting to regulators and enforcement bodies.
(10) To meet our responsible service of alcohol commitments.
(11) To manage questions, requests and complaints from you or third parties including government agencies and enforcement bodies.
(12) For business administration purposes such as if we are involved with a takeover or merger or propose to sell any part of our business.
(13) For other purposes that are allowed by law.
3.3 Direct marketing
Where you have created an account with us, we may use your personal information to send you marketing messages. This may include contacting you in various ways, including by mail, email, SMS or phone.
3.4 Retention
We aim to keep your personal information for as long as we need it to do our work and comply with the law. When we no longer need it, we work to destroy or de-identify it.
3.5 Third parties
(1) We partner with other organisations or hire other companies to help us do our work (third parties). These third parties may collect your personal information on our behalf and provide it to us. We may also share your personal information with these third parties. These third parties may include:
(a) information technology and data storage providers
(b) partners or related organisations
(c) research and statistical analysis providers
(2) When we work with third parties, we require them to handle your personal information safely and in a way that meets Australian privacy laws.
4.PERSONAL RIGHTS
4.1 You have the right to access the personal information that we hold about you and ask us to update or correct it if it is not accurate.
4.2 There are some exceptions to these rights. For example, we cannot give you access to personal information about other people, or if it contains commercially sensitive information.
5. CONTACT US
Please contact us if you have any questions or concerns about how we handle your personal information.
